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Monte Lee Matthews: Knowledge-Driven Profit Improvement : Implementing Assessment Feedback Using PDK Action Theory

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This book presents an innovative and radically logical way of thinking about organizational knowledge and competition that centers on discipline, integration and focus. By tapping into the previously unrealized strengths that lie in all companies, the author suggests that it is possible for companies to move beyond informational chaos to create focused and enticing new opportunities. The 12 step method presented in the first five chapters show you how to take information from feedback from assessments, surveys and audits, convert it into usable knowledge and get bottom line improvements. The strategy expands the plan-do-check-act (PDCA) model into a Plan-Do-Knowledge-Act (PDKA) process. The case studies provided reinforce the principles and the theory behind them. Significant challenges face any organization intent on becoming world-class by managing knowledge effectively. They can be classified into four types: making use of your information by integrating it, organizing the different forms of information into a manageable framework, focusing equal attention on your strengths and your weaknesses, developing decision-making criteria based on key company drivers. The12 steps outlined in Knowledge-Driven Profit Improvement: Implementing Assessment Feedback Using PDKAction Theory will show you how to make your company into a world-class organization. Features * Assists companies in becoming more competitive * Serves as a guide for companies to use when taking their feedback from assessments, surveys, and audits, then integrating the feedback, and prioritizing it so that financial and operational improvements can be made * Allows companies to use the information they have been accruing for years * Helps companies establish better business priorities for the purpose of better planning * Demonstrates the significance of improvements made by using the information gained from assessments Contents Preface The Logic and Philosophy Behind the PDKA Model Turning Knowledge into a Corporate Asset The Importance of Bottom-Line Results Using PDKA to Implement Assessment Opportunities How World-Class Companies Demonstrate the Principles of the PDKA Process How Three Quality Award Programs Implement Principles of PDKA - The President of the United States Quality Award, the United Way's Excellence in Service Quality Award, and the Northern Ireland Quality Award How Three World-Class Private Manufacturing Companies Implement Principles of PDKA - Milliken Denmark, Pal's Sudden Service, and Ulster Carpet Mills How Two World-Class Private Service Companies Implement Principles of PDKA - BI Performance Services and British Telecom Northern Ireland How Two World-Class Service Organizations Implement Principles of PDKA - Royal Mail and the United Way of Middle Tennessee How Three World-Class Government Service Organizations Implement Principles of PDKA - Federal Supply Service Northeast and Caribbean Region, Tennessee Valley Authority's Fossil & Hydro Power, and National Aeronautics and Space Administration's Kennedy Space Center How Two World-Class Military Service Organizations Implement Principles of PDKA - Red River Army Depot and U.S. Army Armament Research, Development and Engineering Center, Picatinny Arsenal References Index

Winner of the 2013 Best Book Award from the National Academies Snatch Exercises YALSA 2013 Quick Picks for Reluctant Young Adult Readers Creative supervision can be a stimulating and valuable alternative to questioning and discussion Knowledge-Driven Profit Improvement : Implementing Assessment Feedback Using PDK Action Theory download ebook in the context of a supervision session. This book proposes using many different techniques and materials, as well as the rich experience of the imagination and the senses, and encourages the reader to go beyond the formal demands of their role, and feel inspired by creativity, spontaneity and experiential work. The authors draw together theory, research and practical exercises, and provide ideas for setting up and running creative supervision sessions, including how to get started. The ideas and techniques outlined in this book include the use of narrative, drawings and visualisation, and the authors also clearly explain how to make the best use of props and resources such as toys, objet trouve and picture postcards. The innovative approach described in this book will be of interest to supervisors and non-supervisors alike.

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Karl R Wick,Susan B Wick: Esopus

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Located on the western shore of the Hudson River, the town of Esopus is known as "place of the small river, wellspring of creation." Here, Amerindians made wampum belts and forged treaties with rogue ambassador and pioneer Kit Davits; former slave Sojourner Truth began her freedom trail; Judge Parker wrote speeches for his presidential campaign; and on nearby riverbanks, John Burroughs pondered nature and composed his essays. Esopus, with its collection of more than two hundred images, tells not only of these historic figures but also of the immigrants who plied their trades among the ice, boats, and barns; built walls of stone and farmed the land; or sought their riches in the salted gold mine on Hussey's Hill.

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Harold C. Sox,Keith I. Marton,Marshal A. Blatt,Michael C. Higgins: Medical Decision Making

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Since it was first published in 1988, "Medical Decision Making" has become the world-wide standard textbook for medical decision making. Written to meet the needs of medical students and experienced clinicians alike, this book is a clearly presented, step-by-step guide to understanding how, through the processes of decision analysis, a physician can reach valid, reasoned conclusions about medical treatment despite imperfect information about the patient. The focus of "Medical Decision Making" is on estimating probability, measuring the inaccuracy of clinical data, and interpreting new information, then making choices: should the patient be treated, should more information be obtained, or should nothing be done? The authors make extensive use of clinical examples to illustrate Bayesian analysis, formal decision analysis, and basic concepts of how to evaluate the usefulness of diagnostic tests in various situations. The text is supplemented with many illustrations, useful end-of-chapter self-assessment questions, an appendix giving the sensitivity and specificity of nearly 100 diagnostic tests, and a selective annotated bibliography directing the reader to significant articles in the current literature.

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'An evocative portrait of a forgotten period of Britain's farming history...is an ode both to the soil, and those who have worked it alongside her' Daily Telegraph Joan Bomford wanted to be a farmer so much she always wore a tie like her dad. She ran away from school whenever she could to help him. As an 8 year-old she was the first person in the family to drive a tractor. No job was ever too tough for her. Now aged 83, she's still as active, still driving tractors, still feeding the farm's beef cattle and horses, and still giving riding lessons. This is her account of a lifelong love-affair with the land and the people who work on it. With the warmth and wit of a born story teller, she tells us what it's been like to live through an era of enormous change, her love of animals kindled by her father's shire horses who did all the heavy work until machinery took over. Up With The Lark is not only the portrait of a forgotten era, but also the story of one woman's overwhelming desire to do the thing she cared about more than anything else - being Farmer Joan.

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none: "Star Wars" the Story of Darth Vader

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Get your child hooked on reading as they discover what lies behind Darth Vader's evil mask. Designed to engage even the most reluctant reader, this fun-packed "Star Wars Reader" is all about your child's favourite bad guy. Watch them uncover the story of the talented young Jedi knight who turned to the Dark Side. Packed with pictures of Darth Vader and Star Wars, it's an out-of-this-world read. And don't forget, there's a galaxy-full of "DK Star Wars" books to collect.

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Jon Richardson: It's Not Me, it's You: Impossible Perfectionist Seeks Very Very Very Tidy Woman

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'I loved Jon's book. It's even better than the real thing because you can't hear his voice.' Michael McIntyre A control freak looks for love (women who leave wet teaspoons in sugar bowls need not apply). 'I haven't woken up with a cup of tea by the bed for seven years. It seems such a small thing but it's one of a thousand things I miss about having someone around to take care of me. I have spent my entire adult life getting things the way I want them and all I want now is someone to give it all up for.' Is your filing faultless? Your CDs, apostrophes, cutlery all in the right places? Can you eat a biscuit in the correct way? Then Jon Richardson (single for seven years and counting) could be your ideal man...Living alone in a one bedroom flat in Swindon, Jon has had far too much time on his hands to think. In fact to obsess. About almost everything. Jon's obssessive compulsive personality disorder has seen him arrange the coins in his pockets in ascending size and colour code his bookshelves. It takes him less than 90 seconds to locate a receipt for a pair of shoes he bought in 1997. Over to the filing cabinet and R for receipts, S for shoes. But Jon doesn't want to be like this, in fact he would quite like to share his life with someone. But who could that someone be? Someone like himself, a quarrelsome perfectionist only with breasts and less body hair? Absolutely not. But who exactly is Jon looking for and where will he find her? Faced with a loveless future filled with his own peculiar quirks and perfectionism, Jon sets about his search for The One. The question is, will he mind her keeping the knives to the left of the forks in the cutlery drawer or organising the CDs by genre and not alphabetically?

Rough Crossings is the astonishing story of the struggle to freedom by thousands of African-American slaves who fled the plantations to fight behind British lines in the American War of Independence. With gripping, powerfully vivid story-telling, Simon Schama follows the escaped blacks into the fires of the war, and into freezing, inhospitable Nova Scotia where many who had It's Not Me, it's You: Impossible Perfectionist Seeks Very Very Very Tidy Woman free pdf served the Crown were betrayed in their promises to receive land at the war's end. Their fate became entwined with British abolitionists: inspirational figures such as Granville Sharp, the flute-playing father-figure of slave freedom, and John Clarkson, the 'Moses' of this great exodus, who accompanied the blacks on their final rough crossing to Africa, where they hoped that freedom would finally greet them. "Take a deep breath before you start any James Dashner book."—Deseret News

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Jonathan Auxier: The Burning Tide (Spirit Animals: Fall of the Beasts, Book 4)

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Working in separate worlds to stop the awakening Wyrm, Conor, Abeke, Meilin, and Rollan find support in a strange group of allies but will have to work quickly to locate an ancient trap that could bring about the end of the war.

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The TCP/IP Guide is both an encyclopedic and comprehensible guide to the TCP/IP protocol suite that will appeal to newcomers and the seasoned professional. It details the core protocols that make TCP/IP internetworks function, and the most important classical TCP/IP applications. Its personal, easy-going writing style lets anyone understand the dozens of protocols and technologies that run the Internet, with full coverage of PPP, ARP, IP, IPv6, IP NAT, IPSec, Mobile IP, ICMP, RIP, BGP, TCP, UDP, DNS, DHCP, SNMP, FTP, SMTP, NNTP, HTTP, Telnet and much more. The author offers not only a detailed view of the TCP/IP protocol suite, but also describes networking fundamentals and the important OSI Reference Model.

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